Call Center Agent
Introduction and Background
MSX International (MSXI) is a leading global provider of outsourced business solutions.
Our Retail Network Solutions division serves the automotive industry and is the world s largest provider of solutions to automotive OEM s and their retail networks.
We have the hands-on experience of automotive best practices, state-of-the-art technology and the in-depth information to boost company efficiency and profitability.
Our Chrysler Payment Plan (CPP) group is currently seeking a Call Center Agent/Billing Center Liaison.
The Billing Liaison will be responsible for handling incoming and/or outgoing calls, documenting calls, updating customer records, processing payments/faxes/emails, troubleshooting/researching customer and dealership concerns, and ensuring complete customer satisfaction.
Key Responsibilities
- Manage incoming and outgoing customer service calls related to account billing information
- Process customer payments
- Update customer recurring payment information
- Follow up on issues until resolution has been reached
- Assist with reinstating and/or canceling customer accounts
- Prepare outgoing mail and correspondence, including:
courier packages, email, faxes etc. - Troubleshoot customer and dealership related inquiries
- Diagnose customer and/or dealership website issues
- Utilize multiple applications (5-8 at any given time) to resolve customer and or dealership inquiries/issues
- Prioritize duties between multiple projects
Qualifications
- 2 3 years of customer service experience strongly preferred
- Two years billing experience strongly preferred
- Excellent verbal and written communication skills along with an exceptional telephone manner, as the majority of the job function is telephone related
- Strong interpersonal skills with peers and staff at all levels of CPP (both internally and externally)
- Professional, punctual and committed
- Strong keyboard skills/basic administration skills
- Multi-tasking skills required
- General office duties e.
g.
filing, photocopying - Excellent organizational skills
- Ability to work independently or with a group
- Manage priorities under pressure
- Enthusiastic and results driven
Education and/or Experience
- High School diploma
- Some college preferred
Working Environment and Hours
- Full-time, direct hire opportunity
- Monday Friday 11am 8pm
If you are interested in this opportunity, please apply here.
#MSXNAJobs
.Estimated Salary: $20 to $28 per hour based on qualifications.
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