Experienced Parts Advisor
Troy, MI Troy, MI Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year Suburban Mazda of Troy- Parts Advisor Football season is approachingWhy not touch down with the job of a lifetime? Are you motivated, energetic and driven to succeed? Want to work with a company that is filled with growth opportunities for you? If, this is you, join our team at Suburban Mazda of Troy! We are looking for Parts Advisors who want a career path, not just a job! Excellent Benefits! Employee Stock Purchase Program! With over 350 dealerships nationwide and the top dealership group in the country, the only place to go is up!! So join our winning team!!! Let's go!! The Parts Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first.
Presents a friendly, professional greeting to customers and helps identify, order and fulfill automotive parts needs.
This individual is responsible for helping to maintain an organized and accurate parts inventory by maintaining perpetual inventories, specifying accurately and processing vendor invoices.
The Parts Advisor works under the supervision of the Parts Manager or the Fixed Operations Manager.
Responsibilities Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
Communicate effectively with customers and vendors via phone, in-person or email.
Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
Maintain clean and professional appearance of counter, work area and stockroom.
Interact with Service Team to coordinate parts for vehicle repair and service.
Order parts from suppliers based on service department and customer requests.
Create accurate invoices in ADP.
Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
Check quantity and condition of goods received against invoices and purchase orders.
Check number and unit cost as well as total billing for charges against proper records.
Specifies parts accurately.
Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
Receive payment or obtain credit authorization Process core returns, parts warranties and parts returns as necessary.
Skills and Qualifications Strong attention to detail Sense of urgency Excellent communication Mathematics - calculations of inventory, payments and invoices.
Knowledge of automotive parts Competencies Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Up to 2/3 of time:
standing, walking, lifting up to 50 pounds Up to 2/3 of time:
sitting, kneeling, reaching, talking, hearing Up to 1/3 of time:
transport or place up to 50 pounds Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.
While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Troy, MI 48084:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Presents a friendly, professional greeting to customers and helps identify, order and fulfill automotive parts needs.
This individual is responsible for helping to maintain an organized and accurate parts inventory by maintaining perpetual inventories, specifying accurately and processing vendor invoices.
The Parts Advisor works under the supervision of the Parts Manager or the Fixed Operations Manager.
Responsibilities Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
Communicate effectively with customers and vendors via phone, in-person or email.
Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
Maintain clean and professional appearance of counter, work area and stockroom.
Interact with Service Team to coordinate parts for vehicle repair and service.
Order parts from suppliers based on service department and customer requests.
Create accurate invoices in ADP.
Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
Check quantity and condition of goods received against invoices and purchase orders.
Check number and unit cost as well as total billing for charges against proper records.
Specifies parts accurately.
Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
Receive payment or obtain credit authorization Process core returns, parts warranties and parts returns as necessary.
Skills and Qualifications Strong attention to detail Sense of urgency Excellent communication Mathematics - calculations of inventory, payments and invoices.
Knowledge of automotive parts Competencies Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Up to 2/3 of time:
standing, walking, lifting up to 50 pounds Up to 2/3 of time:
sitting, kneeling, reaching, talking, hearing Up to 1/3 of time:
transport or place up to 50 pounds Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.
While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Troy, MI 48084:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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