Customer Service Advocate ( Hybrid Role )
Troy, MI Troy, MI Full-time Full-time $17 an hour $17 an hour 6 days ago 6 days ago 6 days ago 1-800 HANSONS has been the #1 home improvement company in Michigan and Northern Ohio since 1988.
1-800 HANSONS has grown from humble roots as a small family business to a large portfolio of communities we serve every day.
We now have offices in Michigan, Ohio, Colorado, Iowa, South Dakota, Nebraska, Utah, and Indiana, and continue to expand into new markets.
We have provided homeowners with exceptional home improvements with products ranging from Windows, Roofing, Siding, Gutters, Gutter Protection and are now offering Bath and Shower products! The 1-800 HANSONS team works hard collectively toward a common goal - becoming the nations #1 home improvement company in America.
You will become an integral part of the team at 1-800 HANSONS and receive the tools to advance within the company.
Whether you're in the market for new home products or for a new and exciting career path, 1-800 HANSONS is your trusted choice! We Offer:
$17/hour as an entry level role with annual reviews Weekly pay with direct deposit Health Benefits (medical, dental, vision, life, accident, critical, short-term and long-term disability) 401K plan with a company match Paid Time Off Full-Time opportunities (Monday - Friday from 8am-5pm) Advancement opportunities to grow within the company Committees (Fun, Diversity, Wellbeing, Safety) Hybrid Role working from home Mondays & Fridays and in-office Tuesday, Wednesday, Thursday What You'll Do:
As a Customer Service Advocate, you will be responsible providing information, begin service requests, process payments, and solve problems with both external and internal customers.
The ideal candidate for a Customer Service Advocate would possess strong organizational and communication skills, as well as quick problem-solving skills.
The following includes more details on what you'll handle on a day-to-day basis:
Communicate with customers and ensuring a five-star experience through every interaction Resolve and answer any questions the customer has regarding the installation process Schedule any service repairs that previous customers need Collect customer payments via credit/debit card or receive ACH/Bank Info from the customer Solve problems and manage customer complaints when issues arise Provide excellent customer service Handle other administrative duties as incoming call volume permits What We Need:
Must have a minimum of one (1) year of professional work experience Must have a minimum of two (2) years of customer service experience Must have basic computer skills, including MS Word and Excel Excellent communication skills Problem solving skills Great organizational and multi-tasking skills Able to work independently as well as part of a team High attention to detail and accuracy Experience in the home improvement or remodeling industry is preferred rkMGAjGq5y.
Estimated Salary: $20 to $28 per hour based on qualifications.
1-800 HANSONS has grown from humble roots as a small family business to a large portfolio of communities we serve every day.
We now have offices in Michigan, Ohio, Colorado, Iowa, South Dakota, Nebraska, Utah, and Indiana, and continue to expand into new markets.
We have provided homeowners with exceptional home improvements with products ranging from Windows, Roofing, Siding, Gutters, Gutter Protection and are now offering Bath and Shower products! The 1-800 HANSONS team works hard collectively toward a common goal - becoming the nations #1 home improvement company in America.
You will become an integral part of the team at 1-800 HANSONS and receive the tools to advance within the company.
Whether you're in the market for new home products or for a new and exciting career path, 1-800 HANSONS is your trusted choice! We Offer:
$17/hour as an entry level role with annual reviews Weekly pay with direct deposit Health Benefits (medical, dental, vision, life, accident, critical, short-term and long-term disability) 401K plan with a company match Paid Time Off Full-Time opportunities (Monday - Friday from 8am-5pm) Advancement opportunities to grow within the company Committees (Fun, Diversity, Wellbeing, Safety) Hybrid Role working from home Mondays & Fridays and in-office Tuesday, Wednesday, Thursday What You'll Do:
As a Customer Service Advocate, you will be responsible providing information, begin service requests, process payments, and solve problems with both external and internal customers.
The ideal candidate for a Customer Service Advocate would possess strong organizational and communication skills, as well as quick problem-solving skills.
The following includes more details on what you'll handle on a day-to-day basis:
Communicate with customers and ensuring a five-star experience through every interaction Resolve and answer any questions the customer has regarding the installation process Schedule any service repairs that previous customers need Collect customer payments via credit/debit card or receive ACH/Bank Info from the customer Solve problems and manage customer complaints when issues arise Provide excellent customer service Handle other administrative duties as incoming call volume permits What We Need:
Must have a minimum of one (1) year of professional work experience Must have a minimum of two (2) years of customer service experience Must have basic computer skills, including MS Word and Excel Excellent communication skills Problem solving skills Great organizational and multi-tasking skills Able to work independently as well as part of a team High attention to detail and accuracy Experience in the home improvement or remodeling industry is preferred rkMGAjGq5y.
Estimated Salary: $20 to $28 per hour based on qualifications.
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