Desktop Support Specialist
Troy, MI Troy, MI Estimated:
$67.
4K - $85.
4K a year Estimated:
$67.
4K - $85.
4K a year 23 hours ago 23 hours ago 23 hours ago Clearance Level None Category Systems Administration Location Troy, Michigan Onsite Workplace Public Trust:
NACI (T1) Requisition Type:
Pipeline Your Impact Own your opportunity to work alongside federal civilian agencies.
Make an impact by providing services that help the government ensure the well being of U.
S.
citizens.
Job Description Seize your opportunity to make a personal impact as a Desktop Support Specialist supporting our government client.
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
Own your opportunity to work alongside federal civilian agencies.
At GDIT, people are our differentiator.
Our work depends on a Desktop Support Specialist joining our team to make an impact by providing services that help the government to offer services that bind the nation together.
HOW A DESKTOP SUPPORT SPECIALIST ADVISOR WILL MAKE AN IMPACT:
Facilitates the installation, maintenance, and security of large-scale computer and telecommunications installations.
Coordinates with business units to identify and provide end users with appropriate computer and technology deliverables (e.
g.
, hardware, software, equipment).
Provides IT support to business units and end users (e.
g.
, on-site users, remote users) for escalated requests.
Troubleshoots and identifies IT related issues with hardware and software inventory to prioritize necessary fixes to end users' issues in a timely manner.
Utilizes computer and telecommunication assets to document hardware and software inventory usage.
Reports on productivity.
Manages inventory of computer and technology devices; coordinates IT deployments within an assigned office to ensure standardization of configurations.
Facilitates hardware and software updates to end users including imaging and deployment activities to support and maintain inventory management.
Provides technical guidance and timely follow-up to users of desktop and laptop computers, desk and mobile phones, tablets, multifunction printers, software, and telecommunication systems.
Responds to trouble tickets and requests in a timely manner.
Documents all issue resolutions through trouble ticket tracking system.
Escalates complex issues to management and keeps management informed of resolution history.
Research emerging industry best practices and trends to identify the latest information technologies that are introduced into the marketplace.
THIS POSITION IS CURRENTLY BEING PIPELINED IN PREPARATION FOR THE ANTICIPATED DEMAND FOR CANDIDATES WHAT YOU'LL NEED TO SUCCEED:
Education:
bachelor's degree in a Computer Science or related technical discipline, preferred but not required.
Required
Experience:
10 years of related experience.
Required Skills & Abilities:
Must be adept at problem definition and resolution.
Must be capable of documenting the business requirements and recommending solutions.
A working knowledge of operating systems concepts and facilities, specifically WINTEL and UNIX.
Knowledge of basic security principles (anti-virus/anti- spam/firewall/patching/network access).
Ability to research evolving industry standards in hardware, software, equipment, and telecommunications systems.
Ability to use information systems to manage trouble tickets, requests, and control inventory.
Ability to configure hardware and software to maintain standard system designs.
Ability to troubleshoot and provide technical support for computer, telephone systems and mobile devices and related peripheral equipment.
Knowledge of desktop and laptop computers, tablet and Smart Phone technologies, and related peripheral equipment.
Ability to use office product suites including cloud applications (i.
e.
, Word, Excel, PowerPoint, Outlook, Teams, etc.
).
Ability to communicate orally and in writing at a level sufficient to provide technical information to non-technical people and to maintain contact with vendors and centralized support groups.
Ability to support of C-Level Executives Security Clearance Level:
Ability to obtain and maintain a Public Trust clearance The security clearance for this program requires the selected candidate to have resided in the US for the past five years.
The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.
Location:
Troy, MI, GDIT IS YOUR PLACE:
401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays.
Estimated Salary: $20 to $28 per hour based on qualifications.
$67.
4K - $85.
4K a year Estimated:
$67.
4K - $85.
4K a year 23 hours ago 23 hours ago 23 hours ago Clearance Level None Category Systems Administration Location Troy, Michigan Onsite Workplace Public Trust:
NACI (T1) Requisition Type:
Pipeline Your Impact Own your opportunity to work alongside federal civilian agencies.
Make an impact by providing services that help the government ensure the well being of U.
S.
citizens.
Job Description Seize your opportunity to make a personal impact as a Desktop Support Specialist supporting our government client.
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
Own your opportunity to work alongside federal civilian agencies.
At GDIT, people are our differentiator.
Our work depends on a Desktop Support Specialist joining our team to make an impact by providing services that help the government to offer services that bind the nation together.
HOW A DESKTOP SUPPORT SPECIALIST ADVISOR WILL MAKE AN IMPACT:
Facilitates the installation, maintenance, and security of large-scale computer and telecommunications installations.
Coordinates with business units to identify and provide end users with appropriate computer and technology deliverables (e.
g.
, hardware, software, equipment).
Provides IT support to business units and end users (e.
g.
, on-site users, remote users) for escalated requests.
Troubleshoots and identifies IT related issues with hardware and software inventory to prioritize necessary fixes to end users' issues in a timely manner.
Utilizes computer and telecommunication assets to document hardware and software inventory usage.
Reports on productivity.
Manages inventory of computer and technology devices; coordinates IT deployments within an assigned office to ensure standardization of configurations.
Facilitates hardware and software updates to end users including imaging and deployment activities to support and maintain inventory management.
Provides technical guidance and timely follow-up to users of desktop and laptop computers, desk and mobile phones, tablets, multifunction printers, software, and telecommunication systems.
Responds to trouble tickets and requests in a timely manner.
Documents all issue resolutions through trouble ticket tracking system.
Escalates complex issues to management and keeps management informed of resolution history.
Research emerging industry best practices and trends to identify the latest information technologies that are introduced into the marketplace.
THIS POSITION IS CURRENTLY BEING PIPELINED IN PREPARATION FOR THE ANTICIPATED DEMAND FOR CANDIDATES WHAT YOU'LL NEED TO SUCCEED:
Education:
bachelor's degree in a Computer Science or related technical discipline, preferred but not required.
Required
Experience:
10 years of related experience.
Required Skills & Abilities:
Must be adept at problem definition and resolution.
Must be capable of documenting the business requirements and recommending solutions.
A working knowledge of operating systems concepts and facilities, specifically WINTEL and UNIX.
Knowledge of basic security principles (anti-virus/anti- spam/firewall/patching/network access).
Ability to research evolving industry standards in hardware, software, equipment, and telecommunications systems.
Ability to use information systems to manage trouble tickets, requests, and control inventory.
Ability to configure hardware and software to maintain standard system designs.
Ability to troubleshoot and provide technical support for computer, telephone systems and mobile devices and related peripheral equipment.
Knowledge of desktop and laptop computers, tablet and Smart Phone technologies, and related peripheral equipment.
Ability to use office product suites including cloud applications (i.
e.
, Word, Excel, PowerPoint, Outlook, Teams, etc.
).
Ability to communicate orally and in writing at a level sufficient to provide technical information to non-technical people and to maintain contact with vendors and centralized support groups.
Ability to support of C-Level Executives Security Clearance Level:
Ability to obtain and maintain a Public Trust clearance The security clearance for this program requires the selected candidate to have resided in the US for the past five years.
The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.
Location:
Troy, MI, GDIT IS YOUR PLACE:
401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays.
Estimated Salary: $20 to $28 per hour based on qualifications.
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